Archive for the Support category

May 12th, 2008

Twitter

Posted under Support on May 12th, 2008 by Chris

In addition to following us on our website and our blog, you can sign up to receive alerts via IM, SMS, and more by following us on Twitter - http://twitter.com/powerserve.

What is Twitter? It’s different things to different people, but at its root it’s all about communicating with other people. Twitter describes itself as “a service for friends, family, and co–workers to communicate and stay connected through the exchange of quick, frequent answers to one simple question: What are you doing?

To get started on Twitter:

How we’ll be using Twitter:

  • Supporting our customers;
  • Providing timely status updates;
  • Providing links to recent blog posts;
  • and more!

Learn More

For more information on Twitter, and other ways to make use of the service, visit http://explore.twitter.com/

May 12th, 2008

Email Issues

Posted under Email, Support on May 12th, 2008 by Chris

We’re currently experiencing some intermittent issues associated with an email migration for powerserve.net in progress. We are expecting this to only be a temporary issue. In the meantime, if you need support, please contact us at (706) 826-1506 and we’ll be happy to help you.

March 7th, 2008

Welcome 7th Street Media

Posted under In the News, Support on March 7th, 2008 by Chris

7th-street-logo.jpgWe’re excited to announce that on March 1, 2008, PowerServe completed its acquisition of the web hosting and web design clients of 7th Street Media.  These customers will join over 250 satisfied customers that receive timely support, award-winning graphic design and superior technology solutions from a provider that’s served the Augusta area for 10 years.

What does this change mean to 7th Street customers?

  • Better Support - Support requests made during regular business hours are typically taken care of within 24 hours of receipt.
  • Better Service - We’re locally owned and dedicated to taking care of our customers. All of our associates are available via phone or email to take care of your needs.
  • Better Solutions - PowerServe offers a wide variety of technology solutions - from e-commerce storefronts, content management solutions, real estate solutions and more.

We’re committed to making this handover go as smoothly as possible. There will be no interruptions in service. Email and Hosting accounts will remain the same. Should you have any questions, comments or concerns regarding these changes, don’t hesitate to contact your new Account Manager, Dylan Bredengerd, at (706) 826-1506 ext. 122 or via email at dylan@powerserve.net.Welcome to PowerServe!

October 25th, 2007

Gmail Tip: Using Mobile Devices

Posted under Email, Support on October 25th, 2007 by Chris

Did you know? You can access your Gmail account from any mobile device. Just type in m.gmail.com into your mobile device’s internet browser, sign in with your account information and you’ll be taken to a slimmed-down version of Gmail that’s perfect for checking email on the go. (If you have an iPhone or iPod touch, you’ll have a slightly different interface.) If you’re using a Blackberry device,  go to m.google.com/a and download a free application for checking Gmail on it.

October 16th, 2007

Get Satisfaction

Posted under Support on October 16th, 2007 by Chris

Badge_get_helpWe want to make sure you’re having the best experience possible with PowerServe. That’s why we’re now on Satisfaction, a people-powered customer service website. If you have any questions, problems, etc. we’re here to help. If using Satisfaction isn’t your thing, you can always call us at (706) 826-1506 or email support@powerserve.net.

October 1st, 2007

Email, File Transfers, and Spam

Posted under Email, Support on October 1st, 2007 by Chris

Email, File Transfers, and Spam 

PowerServe has always maintained a policy of offering email service at no additional charge for all of our Web hosting clients. These free email services include many features like spam identification and anti-virus filtering.These basic level email services have certain restrictions to help ensure that all our clients can get important messages through our servers and across the internet as quickly as possible. The limitations for basic email accounts are:

  • 2 MB per email
  • 20 MB per day

Several options exist if you want or need more than these basic email services. We have options for every level of need. Powerserve’s support team will be glad to help you transfer your email to any of these providers. It is perfectly acceptable to maintain your current Powerserve Web hosting and support contract but transfer your mail services to one of the providers below. We will even help you make the switch for free! This is another example of the quality of service we provide our Web hosting and design clients.

Email Providers

  • Google Mail - Google provides free business email hosting with no preset user account limit. In addition, you get access to their online applications such as a shared calendar, instant messaging, and shared spreadsheets. They allow file attachments up to 20 MB. Learn more about Google Mail.
  • GoDaddy Email - GoDaddy, our premier partner for domain registrations, offers a premium email service for only $29.99 per YEAR - that’s only $2.50/month! You get up to 100 email addresses AND you can send files up to 30MB in size. This plan also includes an online group calendar and free GoDaddy Ringtones for your cell phone. Learn more about Godaddy Email.

File Transfers

Let’s face it. The email infrastructure was simply not built for transferring large files. Large attachments slow everything down because of the internet protocol email uses.If you need to send large files to customers, the overall best option is to use a service that is designed for it, such as DropSend. It allows you to send files up to 1GB directly from your desktop and also serves as online storage space. They even have a free account that may serve your needs perfectly. Learn more about DropSend.com.

SPAM

SPAM (not Spam®) has become such an incessant plague on Internet traffic that the Federal Trade Commission has been empowered to enforce the recent changes in U.S. law concerning it. Read more about the FTC and Spam. Learn more about SPAM SCAMS.

Need more help?

Visit our interactive help site for tips configuring email software like Microsoft Outlook.