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PowerServe has always maintained a policy of offering email service at no additional charge for all of our Web hosting clients. These free email services include many features like spam identification and anti-virus filtering.

These basic level email services have certain restrictions to help ensure that all our clients can get important messages through our servers and across the internet as quickly as possible. The limitations for basic email accounts are:

• 2 MB per email
• 20 MB per day

Several options exist if you want or need more than we are able to provide. Powerserve’s support team will be glad to help you transfer your email to any of these providers. It is perfectly acceptable to maintain your current Powerserve Web hosting and support contract but transfer your mail services to one of the providers below. We will even help you make the switch for free! This is another example of the quality of service we provide our Web hosting and design clients.

Google Mail

Google provides free business email hosting for up to 25 user accounts. In addition, you get access to their online applications such as a shared calendar, instant messaging, and shared spreadsheets. They allow file attachments up to 10MB. Learn more about Google Mail.

GoDaddy Email

GoDaddy, our premier partner for domain registrations, offers a premium email service for only $29.99 per YEAR — that’s only $2.50/month!. You get up to 100 email addresses AND you can send files up to 30MB in size. This plan also includes an online group calendar and free GoDaddy Ringtones for your cell phone. Learn more about Godaddy Email.

File Transfers

Let’s face it. The email infrastructure was simply not built for transferring large files. Large attachments slow everything down because of the internet protocol email uses.

If you need to send large files to customers, the overall best option is to use a service that is designed for it, such as DropSend. It allows you to send files up to 1GB directly from your desktop and also serves as online storage space. They even have a free account that may serve your needs perfectly. Learn more about DropSend.com.

SPAM

SPAM (not Spam) has become such an incessant plague on Internet traffic that the Federal Trade Commission has been empowered to enforce the recent changes in U.S. law concerning it. Read more about the FTC and Spam. Learn more about SPAM SCAMS.

Need more help?

Visit our interactive help site for tips configuring email software like Microsoft Outlook.

Yesterday, we instituted some changes to email that a number of people haven’t particularly cared for. This is understandable, considering there haven’t been any limits on attachment sizes, daily bandwidth use, etc., except in a few rare cases. When you’ve been able to use a service unencumbered for such a long time, “limits” aren’t a great thing to have placed upon you.

Unfortunately, these changes have become a necessity. We understand that most of our users could be described as “typical” email users – you might send a larger attachment here and there. Some users have been using our mail service to send files 5+Mb and higher to multiple recipients. If, say, that email went to 20 recipients, that’s 100Mb worth of bandwidth that’s been used. If it went to a 1000 recipients, that’s 5,000Mb of bandwidth used. It adds up and that’s just ONE message being sent out by ONE user! Multiply that by a thousand or more and you’ll start to get a glimpse of the traffic our mail servers are getting on a daily basis.

When email is misused to send out large files to multiple recipients (and even transporting files to and from home) this causes a traffic jam of sorts for other users. That’s why we had to impose a cap of 2Mb on attachments, and a daily cap of 20Mb. People were exceeding this level all too often, and it was degrading the level of service for other customers.

So, where do we go from here? We’re looking at a couple of options right now, but we haven’t established a timeframe or the best course of action to take. We will be posting updates here to our blog and we’ll be emailing an announcement to all of our email users as soon as we make a decision on what to do next.

We appreciate your patience.

Due to abuse of our email server we have been forced to place limits on all outgoing mail. In recent weeks we have had our ability to properly deliever email hindered by emails of large size being sent to a large number of people. While most of the senders did not know the files were too large for email, the fact we had no set limit allowed these emails to come to our server and waste time that could be used for emails that were of standard size.

Due to these abuses the new limits are as follows:

• The new max size for emails is now set to 2mb.
• The new max email amount per day is 20mb.

This means that a single message can not be larger than 2mb and you can not send out more than 20mb of email per day.

We realize these changes will make it so some people are not able to send out emails as they did in the past. To further help with these new limits we would like to supply you with a few helpful links.

If you need to email files that are close to 2mb you can try to ZIP them using a program such as Winzip (shareware) or the open-source application 7-Zip. These two programs will compress your files and make them smaller in size and may allow them to be under the max limit.

If your files are much larger than 2mb you may want to try a file hosting service, such as You Send It or zUpload.

If you have email such as newsletters we do offer a newsletter service for all clients. Please contact us for further information. Or you can also look at Constant Contact or Campaign Monitor for newsletter services.

In case you didn’t know, PowerServe has a help site dedicated to our WebSite Accelerator content management solution. You can access the help site 24/7/365 by visiting: help.powerserve.net/

Don’t see an answer to a question you have? No problem. We’ll be happy to provide you with technical support offline by calling (706) 826-1506 Mon-Fri between 9a-5p.